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28 cu.ft. Smart wi-fi Enabled French Door Refrigerator

LG LMXS28626S

Available in 2 Color(s)

Features

  • ThinQ Offer: Get a free extra year limited warranty (up to $185 value) through 7/10/24. Terms apply
  • 27.8 cu. ft. Capacity
  • PrintProof™ Finish
  • Door Cooling+

Quick Specs

  • Type: Refrigerator
  • Style: Freestanding
  • Has Freezer: Yes
  • Configuration: French Door Refrigerator
  • Width: 35.75"
  • Height: 69.75"
  • Depth: 36.25"
  • Energy Star Rated: Yes
  • Refrigerator Size: 27.8 (cu. ft.)
  • Fresh Food Capacity: 18.4 (cu. ft.)
  • Freezer Capacity: 9.3 (cu. ft.)
  • Icemaker: Yes
  • Dispenser: Yes
  • Counter Depth: No
  • Sabbath Mode: No
  • WiFi Connected: Yes

See More

 
Image Feature

The Look You Love Without the Fuss.

Now you can have all of the things you love about stainless, without the need for special cleaners or constant attention. LG's PrintProof™ fingerprint and smudge resistant finish easily wipes clean with a soft, dry cloth for a distinctive kitchen that handles real-life in style.

Image Feature

Store More.

Stock-up and store everything you need. With a cavernous 28 cubic feet of space, this LG French Door refrigerator gives you ample space for all of your family's favorite foods and keeps them conveniently organized and within reach.

Image Feature

Ready to Serve, at Just the Right Temp.

This full-width, temperature-controlled drawer makes party preparations a snap. Store everything from deli platters to fruit trays at just the right temperature.

Image Feature

One Size Fills All.

From pitchers to pint glasses, finally there's an ice and water dispenser that can handle just about any container you want to fill.

Image Feature

Measure First, Order Right.

Nothing is more frustrating than an appliance that doesn't fit. We'll help you find the right one for your space. Watch the Full Movie with Audio Descriptions Watch the Full Movie

The Look You Love Without the Fuss. Now you can have all of the things you love about stainless, without the need for special cleaners or constant attention. LG's PrintProof™ fingerprint and smudge resistant finish easily wipes clean with a soft, dry cloth for a distinctive kitchen that handles real-life in style.

Store More. Stock-up and store everything you need. With a cavernous 28 cubic feet of space, this LG French Door refrigerator gives you ample space for all of your family's favorite foods and keeps them conveniently organized and within reach.

Ready to Serve, at Just the Right Temp. This full-width, temperature-controlled drawer makes party preparations a snap. Store everything from deli platters to fruit trays at just the right temperature.

One Size Fills All. From pitchers to pint glasses, finally there's an ice and water dispenser that can handle just about any container you want to fill.

Measure First, Order Right. Nothing is more frustrating than an appliance that doesn't fit. We'll help you find the right one for your space. Watch the Full Movie with Audio Descriptions Watch the Full Movie

Features

  • ThinQ Offer: Get a free extra year limited warranty (up to $185 value) through 7/10/24. Terms apply
  • 27.8 cu. ft. Capacity
  • PrintProof™ Finish
  • Door Cooling+
  • 2 Freezer Drawers for Maximum Organization
  • Slim SpacePlus® Ice System
  • ThinQ® Technology with ThinQ Care
CAPACITY
Freezer (cu.ft.) 9.2 cu.ft.
Refrigerator (cu.ft.) 18.6 cu.ft.
Total Capacity (cu.ft.) 27.8 cu.ft.
CONVENIENCE
Auto Closing Door Hinge Yes
Child Lock Yes
LoDecibel™ Quiet Operation Yes
Temperature Controls Electronic/Digital
COOLING
Evaporator Yes
Fresh Air Filter Yes
Linear Compressor Yes
Multi-Air Flow™ System Yes
Smart Cooling® System Yes
Temperature Sensors 6
DIMENSIONS/CLEARANCES/WEIGHTS
Carton Dimensions (WxHxD) 38" x 73" x 39"
Counter Depth No
Depth (Total with Door Open) 48.63"
Depth with Handles 36.25"
Depth without Door 29.88"
Depth without Handles 33.75"
Height to Top of Case 68.5"
Height to Top of Door Hinge 69.75"
Installation Clearance Sides 1/8
Standard Depth Yes
Weight (Unit/Carton) 311 lbs./ 335lbs.
Width 35.75"
Width (Door Open 90 with Handle) 44.25"
Width (Door Open 90 without Handle) 39.25"
ENERGY
Energy Consumption (kWh/Year) 724
ENERGY STAR® Qualified Yes
FREEZER
Divider Yes
Door Type Pull Drawer
Drawers 2-Tier Organization
DuraBase™ Solid Drawer Base Yes
Freezer Handle Vista
Freezer Light Premium LED
LIMITED WARRANTY & UPC
Compressor (Parts & Labor) 5 Years
Linear Compressor (Parts Only) 6-10 Years
Parts & Labor 1 Year
Sealed System (Parts & Labor) 5 Years
UPC 048231794787
MATERIALS AND FINISHES
All Available Colors PrintProof™ Stainless Steel PrintProof™ Black Stainless Steel
Back Flush & Metal Cover Over Mechanical Parts
Contour Door Yes
Handles Matching Commercial Handles
Hidden Hinges Yes
Surface Smooth
REFRIGERATOR
Cantilevered Shelves Yes
Crisper Bins 2 Humidity Crispers
Door Bin Construction 1 Piece (Clear)
Folding Shelf 1
Glide N' Serve™ Drawer Yes
No. of Bins 6 total (2 adjustable gallon sized)
No. of Shelves 4 Split (3 Fixed+1Folding)
Refrigerator Light Ceiling LED
Shelf Construction SpillProtector™ Tempered Glass
SUMMARY
Display Type Membrane / White LED
Series LG
Type French 4-Door
REFRIGERATOR THINQ® SMART FEATURES
SmartDiagnosis™ Yes
ThinQ® Smart Technology Yes
ThinQ Care™ Yes
Voice Activation Yes
wi-fi Enabled Yes
Works with Amazon Alexa, Google Assistant
WATER & ICE SYSTEM
Daily Ice Production (lbs) 3.5 lbs
Dispenser Light Yes
Dispenser Type Integrated Tall Ice & Water Dispenser
Ice & Water Dispenser Yes
Ice Storage Capacity (lbs) 2.5 + 4.0
Ice System Slim SpacePlus®
IcePlus™ Production (lbs) 3.8 lbs
Water Filter LT1000P
FULL-CONVERT DRAWER™
Full-Convert Drawer™ Divider Yes

Quick Specs


  • Appearance

  • Type: Refrigerator
  • Style: Freestanding
  • Has Freezer: Yes
  • Configuration: French Door Refrigerator

  • Dimensions

  • Width: 35.75"
  • Height: 69.75"
  • Depth: 36.25"

  • Features

  • Energy Star Rated: Yes

  • Capacity

  • Refrigerator Size: 27.8 (cu. ft.)
  • Fresh Food Capacity: 18.4 (cu. ft.)
  • Freezer Capacity: 9.3 (cu. ft.)
  • Icemaker: Yes
  • Dispenser: Yes
  • Counter Depth: No

  • Extras

  • Sabbath Mode: No
  • WiFi Connected: Yes

Specifications Sheet

Energy Guide

Owner's Manual English 11,194K 02/01/2024

Owner's Manual Spanish 11,216K 02/01/2024

Get Adobe Reader

* Documents require Adobe Reader.

LG ThinQ Care Warranty Promo

Offer Expires: 4/13/2023 to 7/10/2024 Must be postmarked by: 10/10/2024

Purchase a qualifying LG product and register it through ThinQ app to receive a free 1 Year Extension on Manufacturer Warranty, valued up to $185. Rebate form must be postmarked by 10/10/2024.

LG Appliances Buy More Save More Delivery and Installation Allowance

Offer Expires: 1/31/2024 to 3/6/2024 Must be postmarked by: 6/6/2024

Enjoy exclusive rebate savings with purchase of qualifying LG Appliances. Rebate form must be postmarked by 6/6/2024.

LG Buy More Save More Rebate

Offer Expires: 1/4/2024 to 2/28/2024 Must be postmarked by: 5/28/2024

Receive up to a $500 rebate with purchase of 2 or more qualifying LG Appliances. Rebate form must be postmarked by 5/28/2024.

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Interactive Tour

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Professional delivery and installation is available for every product we sell. We would be happy to coordinate delivery and installation for you.

Extended warranties are usually very inexpensive and can save you thousands in the future. Some can even cover extra costs that result, such as cost of food that spoils when your fridge dies. It's simple and inexpensive to purchase extended warranties and one of the smartest ways to protect your investment.

Appliances can be large, heavy and expensive. You probably don't have the special tools or expertise needed to fix them in a crisis. If you can spare a few thousand dollars without batting an eyelash for new appliances should they break tomorrow, don't buy a warranty. But if you're like most of us, protect yourself by purchasing inexpensive extended warranties when you buy a new product and save yourself big money in the long run.

3.2 out of 5

52% of reviewers recommend this product.

3 Stars

Likely the worst refrigerator design we have ever

Eight refrigerators 2/18/2024

Making ice is NOT a forte of this refrig. There is no way to easily access ice without dispensing it with great noise and variable stopping. The doors and drawers especially vary in how they close or stay open. one doesnt close by itself another closes forcefully. Is it at all possible to regulate each???? The design of the interior drawers makes it difficult to tell which top or bottom is what you grasp to open the drawer. Terrible design.
Originally posted on lg.com

No, I do not recommend this product

Features

 

Quality

 

Value

 
1 Stars

Clean water

Fridge 0915 2/16/2024

In 8 years it has been repaired 3 times and it just got too expensive to keep it running.
Originally posted on lg.com

No, I do not recommend this product

 Incentivized Review

Features

 

Quality

 

Value

 
3 Stars

details

ej2000 2/15/2024

I had this fridge for 5 years the problem its has over freezing the fridge and the damper going out. Not only that you guy should update replacement part online to make easy to replace...
Originally posted on lg.com

No, I do not recommend this product

 Incentivized Review

1 Stars

Carol McCarthy 2/12/2024

Not happy at all the top drawer is hitting something so makes a noise
Originally posted on lg.com

No, I do not recommend this product

 Incentivized Review

2 Stars

Wont last

kme1278 2/12/2024

Five years after I bought the LG 4-door french door frig the compressor went out. It cost me $979.00 to replace it. If thats all they will last I try a different brand next time.
Originally posted on lg.com

No, I do not recommend this product

Features

 

Quality

 

Value

 
1 Stars

Unsatisfactory results

Rod 57 2/12/2024

When we first purchased our fridge we were extremely happy. Now it does not work. We called the LG repair service and had to wait several days for repair tech. After he left we were told to call back if the problem persisted. it did and I called the repair number but could not get service for 5 or 6 days while our food rotted. The scheduler was rather rude and would not budge on the time schedule. There was a mix up and the tech did not arrive at the schedule time. I called him directly and was told that he received a call telling him that we had canceled and I received an email telling me that the tech had arrived and nobody was home. One of us was home all day the tech said that he had not been here and we have a guard at our condo complex and the guard said that no one had asked for us the tech did show up after hours because he knew that we were going out of town for 3 weeks. He told us to get someone to check the fridge in several days and to unplug it if the same message appeared on the panel. Our daughter had to drive 30 miles to check and found the message and had to unplug the fridge. WE will NEVER BUY another LG product. What can we do to get our fridge working or replaced the repair cost of about $458 and about the food that we lost the cost and time of the trip to our condo and the terrible inconvenience.
Originally posted on lg.com

No, I do not recommend this product

 Incentivized Review

4 Stars

Excellent features and great space.

Kbw1 2/10/2024

Very happy with the overall space in the refrigerator. The shelves adjust to fit my needs. The door storage fits wine bottles. This was not the case in my last French door that only lasted 7 years. Love the craft ice. Would hav re been helpful if manual stated you should not put anything in the craft ice tray. That delayed the production of my first batch of ice.
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

Features

 

Quality

 

Value

 
1 Stars

Ripp Off

short24 2/8/2024

I purchase this item in Aug 2018 In Dec 2023 the compressor went out. I was told that a class action law suit was brought against LG because they had rip the customers off.
Originally posted on lg.com

No, I do not recommend this product

Features

 

Quality

 

Value

 
3 Stars

Anothersteelmaker 2/7/2024

Purchased this LG French door refrigerator just over 3 years ago we are starting to have issues with the icemaker but I think the real issue may be with the compression time will tell.
Originally posted on lg.com

No, I do not recommend this product

5 Stars

Pierre27 2/3/2024

I have had this refrigerator about four months and it is a life changer. With a family of 6 it has amazing storage space and helps keep things tidy and organized. A bonus is the built in water system complete with a water filter providing ice and water. With new technologies such as Wi-Fi and printproof finish the LG Smart Refrigerator is the way to go. 10/10 I would recommend to anyone wanting to buy a new refrigerator
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

Features

 

Quality

 

Value

 
1 Stars

Totally unsatisfactory and abusive treatment.

Bullied 2/3/2024

My repair experience was very disappointing. It took four visits from a serviceman who yelled at me on the first visit. When I requested a different serviceman I was told there was no one. I spent three weeks of hours on the phone with people who barely spoke English no-show appointments and had conflicting information. Im unsure if it is finally fixed due to recurring error codes. An all-around unpleasant experience. I was charged almost $500.00 after the first visit.
Originally posted on lg.com

No, I do not recommend this product

 Incentivized Review

1 Stars

The Fridge that never works

Susan Sue 2/2/2024

Bought this 6 years ago and I have spent more money fixing it every year. The worst and most expensive fridge in the world Its always breaking and nobody at LG wants to help. Ive spent 14.5 hours on the phone with LG for the past 2 weeks. They say they will help but they never do or even get back to me. I spent $600 just last month repairing it and now the compressor is shot. There goes another $550 Just not a good company
Originally posted on lg.com

No, I do not recommend this product

Features

 

Quality

 

Value

 
4 Stars

New Model

PL home 2/2/2024

I like the look of the frig. A lot of things were corrected from the previous model. The filters are still hard to change.
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

Features

 

Quality

 

Value

 
5 Stars

Excellent work

Rajani 2/2/2024

We liked the refregirator and it is doing excellent what it is supposed to do
Originally posted on lg.com

Yes, I recommend this product

Features

 

Quality

 

Value

 
4 Stars

Nice looking design

Anothersteelmaker 2/2/2024

Nice refrigerator the icemaker could be bigger after owning just over 3 years the freezer may be starting to give us a problem it will not get colder than 8 degrees witch maybe causing ice maker problems.
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

Features

 

Quality

 

Value

 
3 Stars

OK product miserable customer service

Goodthingitsnowedthatweek 2/1/2024

We bought this fridge almost a year ago. From the first the compressor made odd noises like it was working too hard. It completely died about a month ago and it has been miserable trying to get customer service to make it right. For two weeks straight I called their line daily - and despite notes on the account each time I had to explain the whole situation over again. We finally got a replacement fridge so I no longer am keeping my cold items in the garage in ice-filled coolers. The replacement isnt making strange noises yet so Im crossing my fingers we dont have issues with it.
Originally posted on lg.com

No, I do not recommend this product

Features

 

Quality

 

Value

 
1 Stars

Do not buy this refrigerator

Buster00 1/31/2024

I have had the ice maker replaced and the fan has gone out on the refrigerator three times. There is some kind of design flaw. This refrigerator is a 2017 year bought from Costco in 2021.
Originally posted on lg.com

No, I do not recommend this product

3 Stars

Great features

Collapse02 1/31/2024

The product is good but I had a fan malfunction. The service technician fixed the issue and well see how it goes from here.
Originally posted on lg.com

No, I do not recommend this product

 Incentivized Review

Features

 

Quality

 

Value

 
2 Stars

Repair problems

Barry Lachman 1/31/2024

Great product when it works. twice stopped making ice and freezer failed. Tech response was very rapid but tech worked on it for 3 hours yesterday and could not find the leak. Still not making ice.
Originally posted on lg.com

No, I do not recommend this product

 Incentivized Review

Features

 

Quality

 

Value

 
3 Stars

Shiva katepalli 1/30/2024

I bought refrigerator on Aug 30th 2020 with model number LMXS28626S.ASTCNA0 In these 3 and half years...I got 1 time compressor failure.LG warranty team changed it. Again after 1 and half year in this month I got the cooling issues with this model and LG promptly responded and technician fixed it. After a week again I got the same issue reported. I guess there s some problem with this model. I humbly request if they take back this refrigerator and provide me with the replacement
Originally posted on lg.com

No, I do not recommend this product

5 Stars

Customer service was most helpful.

Bobbie 79 and a half 1/25/2024

I bought this last May but did not get to use it until November. There was a frustrating delay with the building of the house. Putting that asidewhen I finally got to use this beautiful spacious fingerprint free refrigerator it was worth the wait. There was a small problem with the bottom freezer icing up. It was very difficult to get to talk to a representative. When I finally did she made suggestions that I followed. Problem solved.
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

Features

 

Quality

 

Value

 
5 Stars

LG Refrigerator Repair Service

YK814 1/25/2024

I purchased an LG French door refrigerator five years ago and it served me well until recently when the compressor malfunctioned. Surprisingly the LG service proved to be top-notch. Their repair service was handled with courtesy and they replaced the faulty refrigerator with a new and improved one at no cost even if my warranty service was already passed long ago. I now feel secure with the upgraded compressor thanks to their excellent service.
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

1 Stars

Emmy Mullins 1/24/2024

This refrigerator died at five years five months five months after the expiration of its service plan. This was the second LG refrigerator I bought-the first lasted four years Silly me for thinking that the second would last longer than the first.
Originally posted on lg.com

No, I do not recommend this product

1 Stars

LG Not for me

MikeyJ45 1/23/2024

I have had this for 3 months. Good looking Refrigerator but this ice maker is one of the worst I have ever owned in my lifetime would never buy LG again. It even has an ice pluse to make more ice but it seems like it makes less ice. I had to buy a little ice maker so I can Actually have a cup of ice for my soft drinks. Seriously I will never buy a LG product ever again. Waste of money..
Originally posted on lg.com

No, I do not recommend this product

Features

 

Quality

 

Value

 
4 Stars

Enjoy the two compartments for freezer and cheese

Jamsak 1/20/2024

Bought this unit two years ago. The only problem would be the water filter install finally had lg install new filter head.
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

Features

 

Quality

 

Value

 
5 Stars

Nice fridge

John8853 1/19/2024

I bought this two months ago and so far have been happy with it. The only thing that did not work was the wifi connection as we have 5G at the house and it needs 2.4G
Originally posted on lg.com

Yes, I recommend this product

Features

 

Quality

 

Value

 
3 Stars

Repair

Salim Jurayj 1/16/2024

The technician that arrived to repair the refrigerator was courteous knowledgeable professional and very friendly. It took about 3-4 hours for the repair to be completed and now my five5 years old refrigerator is working again
Originally posted on lg.com

No, I do not recommend this product

4 Stars

Loved our fridge until it stopped working.

one cent X 6 1/16/2024

We have so enjoyed our new refridgerator and we could not of been more pleased with our purchase until Christmas Day of this past year our fridge totally stopped working. It was giving an error code that we had to have it serviced and that was okay and totally understandable except the fact that we had to get a hold of someone thru chat and never got to speak to a live agent until after we had reported our issue. Here it is January 16 2024 and we are almost a month into not having a refridgerator
Originally posted on lg.com

Yes, I recommend this product

Features

 

Quality

 

Value

 
5 Stars

Happy

Jerry 5295 1/15/2024

We have been very happy with this refrigerator. It gives us the storage we wanted.
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

2 Stars

Good features but not durable.

Chandrikha muthu 1/13/2024

I bought this product 3 years ago and very unhappy and disappointed with it.
Originally posted on lg.com

No, I do not recommend this product

1 Stars

Junk

Clay439 1/13/2024

Ice maker stopped working. Then the freezer stopped working. Compressor started making a noise. Start doing research and learned the linear compressor is junk. Called LG told them the issues and was simply connected to a local service provider that I would have to pay for. I cant bring myself to spend $1000 to fix this issue with a compressor that has known problems. Ill never purchase LG again.
Originally posted on lg.com

No, I do not recommend this product

2 Stars

Not a great fridge

Ricksev 1/12/2024

Seals are bad. I did get them fixed and it seems better. Doors do not shut properly but over all holds a lot which is nice. I would not get another double freezer again but instead do a fridge drawer. Customer service at LG is AWFUL If you have an issue with an appliance they do not want to help and keep transferring from person to person with no resolution.
Originally posted on lg.com

No, I do not recommend this product

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5 Stars

it is a great design and great features.

Raymond Lim 1/10/2024

I bought the refrigerator and dish washer 4 months ago and it was my first time bought LG product. and last month I went and buy a set of washer machine and dryer. and I loving it. I have a lot of people told me about the LG products.
Originally posted on lg.com

Yes, I recommend this product

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4 Stars

Not what you expect

Tibbs Mom 1/9/2024

The honest truth is I didnt really expect much from this LG refrigerator. I simply grabbed it from Home Depot because it was within my budget. Thats really it. It does not have the features I was looking for nor does it run nice and quiet as I expect from my appliances BUT I can say I am not completely disappointed. As a confectioner I have to store fruit at a certain temperature. The temperature settings of the drawers are fantastic for me. It has a lot of space and the adjustable shelves make storage easier. I can adjust them as needed. The ice maker also allows us to fill the included ice bin while also making good use of the ice maker. The double freezer is an absolute WIN Hands down the best feature. I love it and you will too.
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

4 Stars

Great Fridge Watch repair and get whaat you expect

a different Steve 1/9/2024

CHECK THAT ALL GREY EXT is FLUSH TO THE WHITE INTERIOR VERIFY THE FLUSH GREY WALLS TO WHITE INT DOES NOT BEND OR AFFECT THE PADDED GASKET bending the gasket and/or causing air to get in causing frost inside VERIFY ICE MAKER IS NOT CLUMPING. this can be done by pushing the reset button on the left side under carriage of the ice tray the tray will rotate and towards the end will bend causing any ice to drop the tray will return and begin to fill with water. If the water flows over at any point the ice maker is bad ***Get ahead of the problem*** Bought the fridge last year 2023 and had some problems almost immediately we did not want to repair immediately to identify more concerns. the first problem was clumping ice the second which took a while to identify but was always there was a problem with frost in the center bar left side. we discovered the gasket was bent in to one area leaving it unsealed because the grey ext wall was not flush to the food compartment. we identified this by touch as a result of the gasket. We called LG and the repairman after several cancellations finally arrived and tried to apply caulking A DISSAPOINTING BAND-AID he was required by LG to do. QWe told him this was not satisfactory and he took pictures. He asked if we had other problems and we went throughout and mentioned we learned of the clumping ice problem from another appliance repairman who was working on our older Washer Dryer. The repairman did return several days later after another two cancellations but in the end he replace the Ice Machine and the center bar. Originally we were very upset with the delays and the use of caulk especially since the caulk they attempted to use was home repair caulk and not food grade caulking. We were very happy they repaired the ice machine and center bar but after several delays. The initial call was mid December we ended up getting the repair around January 6. There were three prior dates arranged before the first and second repairs were made.
Originally posted on lg.com

Yes, I recommend this product

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5 Stars

Ray Jimenez 1/8/2024

Great job very fast came on time and was in and out in 1 hour
Originally posted on lg.com

Yes, I recommend this product

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1 Stars

Horrible service

John Z not impressed 1/6/2024

My four-year-old LG refrigerator compressor stopped working 10 days before Christmas. Which means the refrigerator in freezer are at room temperature. I contacted LG and they informed me that one of the local appliance places would come out in two days between nine and 11 so I made sure I was home on that day between nine and 11 and no one came. I contacted that appliance repair place and they inform me that they never got anything from LG and LG routinely. Does this to them where they are expected to be a at a home for repair and never gets initial information. I then contacted LG again and they gave me a new another place that was going to come in service the refrigerator at a given time and then contacted that place And they informed me they do not cover my area and it would not be coming to my area at all. I then contacted LG again and they were apologetic and raise me up to the presidential level of response and inform me someone would contact me in the next 24 to 48 hours to make this right I never received a call from the presidential group. I waited three days and contacted them again now we are two days before Christmas and spoke to someone who informed me that I would be dealing with the escalation team who would contact me in 24 hours I waited a week have not heard from anyone at all so I contacted them again and they gave me the case report and case number and said the escalation team would be contacting me for sure in 24 hours. It is now been 72 hours and Ive not heard from anyone.
Originally posted on lg.com

No, I do not recommend this product

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1 Stars

AVOID this product

RuinedHolidays 1/3/2024

If I could leave a negative review I would My refrigerator is less than 5 years old and went out 11 days before Christmas. LG has been horrible I cant tell you how many people I have talked to been put on hold and when I express my concerns Ive been told but anyways It is well after the 1st of the year and still do not have a working refrigerator cannot get a call back and still have no solid information on if/when they will reimburse for ALL the lost food. Not to mention have to eat out with family visiting from out of town for the holidays. LG has been THE WORST
Originally posted on lg.com

No, I do not recommend this product

3 Stars

lalala123456789 1/2/2024

Originally posted on lg.com

No, I do not recommend this product

2 Stars

Bad experience.

Dennis925 12/29/2023

We cannot raise the refrigerator temperature above 46 degrees and our vegetables go bad in two days. We have tried every trick we can think of but nothing works. We get danced around by the customer service guys. We will not likely buy another LG product again.
Originally posted on lg.com

No, I do not recommend this product

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4 Stars

Happy with my new refrigerator with few exceptions

Ragno 12/28/2023

The refrigerator is beautiful and very spacious. I have just a few issues with it. The ice cubes are very small and have a tendency to stick together when the bin gets filled up. I would also like a light in the bottom freezer like the one in the top freezer. Another feature that is a small problem is the stationary plastic shield on top of the slide out deli drawer. It restricts being able to easily fit items in the drawer.
Originally posted on lg.com

Yes, I recommend this product

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1 Stars

Not worth it

Lal234 12/25/2023

Was not happy. The compressor went out before 5 year mark. We were without a refrigerator for a week. Lg customer service didnt help. We had so much food loss my refrigerator was full.
Originally posted on lg.com

No, I do not recommend this product

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1 Stars

Disappointed

Bibsie 12/25/2023

I bought a refrigerator 1 year ago and it broke down: can you imagine?
Originally posted on lg.com

No, I do not recommend this product

5 Stars

Best design ever

Leon49 12/24/2023

We absolutely love our new LG 28 cu ft French door refrigerator. Every space in it was so well designed. No wasted space. We also love the two drawer freezer. Everything is very easily assessable. The ice maker works great. Love that it is on the door and not taking up a lot of space in the refrigerator.
Originally posted on lg.com

Yes, I recommend this product

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1 Stars

Do not buy LG appliances.

PGGNOLG 12/24/2023

Worst company Ive ever dealt with. Refrigerator compressor died in 5 years. As I looked on web its a known problem. Was given 5 hour window for technician to come and fix it. Fix lasted 10 days then had to fight to get someone back out to fix it gain. Was told it was unfixable. Had to argue to get service money back since they did not fix it. Im still arguing with them to get it. The technician said theyd give it back automatically. Also only received $300 for spoiled food. I had food spoil 2x and throw out everything twice. It happened during the holidays and this does not even cover half of what went bad. . No customer reps in the U.S. no one gets back to you you continually have to call. Under no circumstances should you purchase an LG product.
Originally posted on lg.com

No, I do not recommend this product

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1 Stars

Linear compressor is junk

Dan12518 12/24/2023

Just replaced the compressor for the second time in 2 years costing me over $500 again.
Originally posted on lg.com

No, I do not recommend this product

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4 Stars

Better than most refrigerators we have had

dizzypdx 12/23/2023

Overall I am pretty happy with the refrigerator. It has occasionally made some loud noises which I wouldnt expect from a 2 year old appliance. Also the cooling fan went out just after 2 years. Again not something I would expect from a 2 year old appliance
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

4 Stars

Nice Appearance

GW1952 12/23/2023

I bought this when we moved into our new house four years ago. It fit the allowed space and we have owned LG Refrigerators before The ice maker and water dispenser are not as good as in previous refrigerators. The bearings went out in the motor that releases ice and the flap that keeps the ice leaks. Its under warranty and is in the process of being repaired.
Originally posted on lg.com

Yes, I recommend this product

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1 Stars

Terrible customer service

DSC90 12/22/2023

I bought this refrigerator from Home Depot. Upon installation the door open alert constant dinging every 30 seconds continued non stop even though all doors and drawers were tightly closed and sealing fridge was level just defective. Called LG for service was told they would have service call me and schedule appointment. Waited 3 days and they never called. Gave me names of appliance repair companies first two did not service my city Third one couldnt come for 2 weeks Ridiculous Terrible customer service would never buy nor recommend any LG major appliance. Sent it back to Home Depot and bought a different brand.
Originally posted on lg.com

No, I do not recommend this product

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1 Stars

High Hopes for LG to Make My Family Whole

Hopeful Purchaser 12/20/2023

When our family purchased the LG Model Number LMXS28626D we did not expect it to broken down 9 times. LG has sent a repair person to fix it 8 times and after being repaired the fridge broke down less than 3 months after the repairs. On the 9th time they told us that it was out of warranty and we needed to pay for the repairs labor. While the first person I spoke to was not very helpful and gave me the run around I informed her that I was told previously that we would qualify for a replacement or refund. Once I asked to speak to a manager I was informed that we did qualify for a refund or replacement. I was told that I would get a call with in 24 hours this was on 12/10. After calling multiple times we finally received a call back on 12/20. While this is still an issue and we still do not have a working refrigerator I hope that the last person I spoke to will be able to help make this right and help my family get the refrigerator replaced. Spending $2000 for refrigerator that only lasts few years seems more than a little out of sorts. Hindsight is 20/20 and had I read through some of the other reviews I may have made a different choice in my purchase.
Originally posted on lg.com

No, I do not recommend this product

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