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22 cu. ft. French Door Refrigerator

LG LFDS22520S

Features

  • 22 cu.ft. Large Capacity lets you stock up on more of your favorites
  • 4 Split SpillProtector™ Tempered Glass Shelves
  • Maintain optimal conditions for freshness in your fridge with Smart Cooling Plus®
  • Energy Star® Qualified

Quick Specs

  • Type: Refrigerator
  • Style: Freestanding
  • Has Freezer: Yes
  • Configuration: French Door Refrigerator
  • Width: 29.75"
  • Height: 68.5"
  • Depth: 35.5"
  • Energy Star Rated: Yes
  • Refrigerator Size: 21.8 (cu. ft.)
  • Fresh Food Capacity: 14.5 (cu. ft.)
  • Freezer Capacity: 7.3 (cu. ft.)
  • Icemaker: Yes
  • Dispenser: Yes
  • Counter Depth: No
  • Sabbath Mode: No
  • WiFi Connected: No

See More

 
Image Feature

Consumer Reports Ratings are in

See why Consumer Reports rated the LRFCS22520S and LFDS22520S French Door Refrigerators as the top models in the 30 Inch and Narrower category. 1 SEE RATINGS CHART

Image Feature

Fresher is better.

Smart Cooling® system is designed to maintain superior conditions within the refrigerator. The Linear Compressor reacts quickly to temperature fluctuations and helps keep your food fresher, longer. Meanwhile, strategically-placed vents in every section surround your food with cool air no matter where you put it.

Image Feature

Save money. Save energy.

This refrigerator uses at least 15% less energy than required by federal standards making it our most energy efficient fridge and a positive impact on your energy bill and your energy consumption.

Image Feature

Get wise

If you ever experience an issue with your LG refrigerator, you don't have to worry. The SmartDiagnosis™ feature helps the service center diagnose problems over the phone, or with a simple app on your smart phone, helping you minimize costly, inconvenient service calls.

Image Feature

Measure First, Order Right.

Nothing is more frustrating than an appliance that doesn't fit. We'll help you find the right one for your space. Watch the Full Movie with Audio Descriptions Watch the Full Movie

Consumer Reports Ratings are in See why Consumer Reports rated the LRFCS22520S and LFDS22520S French Door Refrigerators as the top models in the 30 Inch and Narrower category. 1 SEE RATINGS CHART

Fresher is better. Smart Cooling® system is designed to maintain superior conditions within the refrigerator. The Linear Compressor reacts quickly to temperature fluctuations and helps keep your food fresher, longer. Meanwhile, strategically-placed vents in every section surround your food with cool air no matter where you put it.

Save money. Save energy. This refrigerator uses at least 15% less energy than required by federal standards making it our most energy efficient fridge and a positive impact on your energy bill and your energy consumption.

Get wise If you ever experience an issue with your LG refrigerator, you don't have to worry. The SmartDiagnosis™ feature helps the service center diagnose problems over the phone, or with a simple app on your smart phone, helping you minimize costly, inconvenient service calls.

Measure First, Order Right. Nothing is more frustrating than an appliance that doesn't fit. We'll help you find the right one for your space. Watch the Full Movie with Audio Descriptions Watch the Full Movie

Features

  • 22 cu.ft. Large Capacity lets you stock up on more of your favorites
  • 4 Split SpillProtector™ Tempered Glass Shelves
  • Maintain optimal conditions for freshness in your fridge with Smart Cooling Plus®
  • Energy Star® Qualified
Capacity
Freezer (cu.ft.) 7.3 cu.ft.
Refrigerator (cu.ft.) 14.5 cu.ft.
Total Capacity (cu.ft.) 21.8 cu.ft.
Convenience
ADA Compliant Yes
Child Lock Yes
Door Alarm Yes
LoDecibel™ Quiet Operation Yes
Temperature Controls Electronic/Digital
Cooling
Evaporator Yes
Linear Compressor Yes
Multi-Air Flow™ System Yes
Smart Cooling® System Yes
Temperature Sensors 4
Dimensions/Clearances/Weights
Carton Dimensions (WxHxD) 31 1/2" x 69 3/8" x 37 3/4"
Counter Depth No
Depth (Total with Door Open) 44.75"
Depth with Handles 35.5"
Depth without Door 29"
Depth without Handles 33"
Height to Top of Case 67.25"
Height to Top of Door Hinge 68.5"
Installation Clearance Sides 1/8
Standard Depth Yes
Weight (Unit/Carton) 237 lbs / 259 lbs.
Width 29.75"
Width (Door Open 90 with Handle) 38.25"
Width (Door Open 90 without Handle) 33.25"
Energy
Energy Consumption (kWh/Year) 587
ENERGY STAR® Qualified Yes
Freezer
Divider Yes
Door Type Pull Drawer
Drawers 2-Tier Organization
DuraBase™ Solid Drawer Base Yes
Freezer Handle Vista
Freezer Light Ceiling LED
Ice Bin / In-Door Ice Icemaker & Ice bin in the freezer
Limited Warranty & UPC
Compressor (Parts & Labor) 5 Years
Linear Compressor (Parts Only) 6-10 Years
Parts & Labor 1 Year
Sealed System (Parts & Labor) 5 Years
UPC 048231795098
Materials and Finishes
All Available Colors Stainless Steel
Contour Door Yes
Handles Matching Commercial Handles
Hidden Hinges Yes
Surface Smooth
Refrigerator
Cantilevered Shelves Yes
Crisper Bins 2 Humidity Crispers
Door Bin Construction 2 Pieces (Clear + Opaque)
Glide N' Serve™ Drawer Yes
No. of Door Bins 7 Total (5 Gallon Sized, 2 Half)
No. of Shelves 4 Split
Refrigerator Light Ceiling LED
Shelf Construction Spill Protector™ Tempered Glass
Summary
Display Type Membrane / White LED
Series LG
Type French 3-Door
Refrigerator ThinQ® Smart Features
SmartThinQ® Yes
Water & Ice System
Daily Ice Production (lbs) 2.8 lbs
Dispenser Light Yes
Ice & Water Dispenser Yes
Ice Storage Capacity (lbs) 12.0 lbs
Ice System Factory Installed Ice Maker
IcePlus™ Production (lbs) 3.1 lbs
Water Filter LT700P
Full-Convert Drawer™
Full-Convert Drawer™ Divider Yes

Quick Specs


  • Appearance

  • Type: Refrigerator
  • Style: Freestanding
  • Has Freezer: Yes
  • Configuration: French Door Refrigerator

  • Dimensions

  • Width: 29.75"
  • Height: 68.5"
  • Depth: 35.5"

  • Features

  • Energy Star Rated: Yes

  • Capacity

  • Refrigerator Size: 21.8 (cu. ft.)
  • Fresh Food Capacity: 14.5 (cu. ft.)
  • Freezer Capacity: 7.3 (cu. ft.)
  • Icemaker: Yes
  • Dispenser: Yes
  • Counter Depth: No

  • Extras

  • Sabbath Mode: No
  • WiFi Connected: No

Interactive Tour

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Professional delivery and installation is available for every product we sell. We would be happy to coordinate delivery and installation for you.

Extended warranties are usually very inexpensive and can save you thousands in the future. Some can even cover extra costs that result, such as cost of food that spoils when your fridge dies. It's simple and inexpensive to purchase extended warranties and one of the smartest ways to protect your investment.

Appliances can be large, heavy and expensive. You probably don't have the special tools or expertise needed to fix them in a crisis. If you can spare a few thousand dollars without batting an eyelash for new appliances should they break tomorrow, don't buy a warranty. But if you're like most of us, protect yourself by purchasing inexpensive extended warranties when you buy a new product and save yourself big money in the long run.

3.5 out of 5

57% of reviewers recommend this product.

3 Stars

Beware

Jctypes 10/30/2024

My lg French door refrigerator worked for exactly 3 years. It broke down and I lost all the food in the fridge and freezer. I never got reimbursed for the food from lg. The repair guy came and replaced a part and it worked for 3 more days Then it broke again and the repair guy fixed another part. So it has been working for about a week and a half.
Originally posted on lg.com

No, I do not recommend this product

 Incentivized Review

5 Stars

Great features

Mawxray57 10/29/2024

I am getting used to my new fridge. At first I didnt think there was enough room but being able to adjust the shelves is a pluse.
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

Features

 

Quality

 

Value

 
1 Stars

Poor customer service

RSVP 10/27/2024

My review is in regards to customer service and lengthy delays in receiving a refund on parts covered by warranty. We are currently waiting on a dishwasher lower rack that has started to rust going on 6 months now. Our fridge also blew its compressor along with some other parts also covered under warranty. We were required to put $399 on a credit card to cover potential uncovered repairs. Everything that was fixed or replaced was under warranty. I have called and emailed LG over the last six months trying to get our money back and a new dishwasher rack.Every time I call they assure me that it will be taken care of and still no money. AAs for the appliances we love them. We understand that things happen. I dont understand the amount of effort required to get satisfaction.
Originally posted on lg.com

No, I do not recommend this product

5 Stars

Great Purchase

Jpoutt69 10/23/2024

We purchased about a month ago and have been very pleased with the unit. The interior feels larger than are older model without added exterior size. Love the bright LED lights and effieciency of the ice maker
Originally posted on lg.com

Yes, I recommend this product

5 Stars

mkmitterando 10/21/2024

We luv the fridge . The service we received was amazing
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

3 Stars

Compressor went out

Nano6 10/20/2024

Loved everything about this refrigerator. BUT....thankfully we bought the 5 yr extended warranty. Our compressor went out 6 mos before the warranty expired. The warranty fully paid for what we paid and had to get another refrigerator. It was almost a month doing without a refrigerator. Otherwise it was a nice deep refrigerator.
Originally posted on lg.com

No, I do not recommend this product

 Incentivized Review

2 Stars

Dont last as long as old style freezers.

FM 12 10/20/2024

I bought this fridge 6 years ago and my freezer broke.They did change whole compresor.
Originally posted on lg.com

No, I do not recommend this product

5 Stars

Job was done as needs to be.

Roberto almazan 10/18/2024

I like that the technical guy was every friendlyhe took the time to explain everithingand the part that needed to be change. I am very grateful.
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

1 Stars

Not great

jmv227 10/14/2024

Water dispenser very slow LG refuses to fix the issue Sad that the company wont stand by its product The height of the shelves are too small for normal things like milk
Originally posted on lg.com

No, I do not recommend this product

Features

 

Quality

 

Value

 
5 Stars

Great appliance and worth the price.

Mickey H 10/13/2024

When we went to buy a new refrigerator we didnt know we were going to get an appliance that we fell in love with. Its a simple appliance thats not complicated to operate. Love the fact that we have a place to get filtered water. The space seems so much bigger than our previous refrigerator even thought they had the same cu. ft. We love this thing and even named it. September for the month we bought it. Thanks LG
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

Features

 

Quality

 

Value

 
4 Stars

Wonderful Fridge

skippg 10/9/2024

We just had this fridge installed. Fridge is well lit and cools well. Freezer makes cubed ice as which seems better than the typical wedge shaped ice. Looks good with the stainless front and darker sides. The interior is plentiful except the shelves are tricky to get in the correct position to accept taller bottled and jugs. The total size is 2 cubic feet smaller than my old one. It seems smaller due to the shelf configuration. Overall pleased I just have to get used to the shelving difference.
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

3 Stars

product malfunction early 10/6/2024

Bought this again after we moved had another in our old house. Love the design but were disappointed when the fan malfunctioned 15 months after it was purchased.
Originally posted on lg.com

No, I do not recommend this product

1 Stars

Worst Customer Service and junky refrigerator

ChristineAZ 10/5/2024

The compressor died in less than 3 years. It has beeb 23 days since the refrigerator broke and LG said they would send a new compressor since the compressor was stillunder warranty. I have made numerous calls and texts to LG and they cant even tell me if the part has been sent No tracking numbers...nothing. THE WORST CUSTOMER SERVICE Do not buy any LG products.
Originally posted on lg.com

No, I do not recommend this product

5 Stars

Great products and customer service.

Gringobruce 10/5/2024

All the major appliance in our home our LG brand even our TV. We have been happy with the performance and the reliability of all of them. Recently we had some noise problems with our Refrigerator and called our home warranty company to have a technician find the the problem. He found the problem to be the compressor which was under warranty. After a few calls to the LG customer care the LG representee had a new compressor and associated parts shipped to us free of charge. Now thats service. Our refrigerator of 6 years is running perfect again. That says a lot for good products and great customer care.
Originally posted on lg.com

Yes, I recommend this product

2 Stars

Great features be wary of compressors

NClucky 10/2/2024

We purchased the refrigerator in 2020. It worked fairly well for the past 4 years until 2 months ago when the compressor went out. The good news is that it was still under warranty. The bad news is that I cannot in good faith give this a better review. I do really like the water feature and the size is great for our family but the process of trying to work with both LG and the repairman was very taxing and it took about 3.5 weeks to have a working fridge. On the plus side the fridge works now and I was reimbursed for the cost of the repair.
Originally posted on lg.com

No, I do not recommend this product

1 Stars

Save yourself the headache and pick another brand

AJ C 9/30/2024

Contains the infamously unreliable LG Linear Compressor - check out all the lawsuits over this thing. Mine failed after only 3 years and LGs solution is to send out whatever repair shop in your area bids the lowest - assuming anyone bids at all. Theyll replace the compressor with an identical one and all it will cost you is a minimum of all the food in your fridge and a day at home waiting for the repair people. When your LG Certified 1-star rated repairman gets involved you can expect to lose another fridge full of food and several more days of work waiting for someone to show up to fix his work. At least with a 10 year warranty thats 3 compressor lifetimes right? Well no because its parts only after 5 years so after the first one youll be paying as much as it would cost you to buy a new fridge to have the free compressor installed.
Originally posted on lg.com

No, I do not recommend this product

Features

 

Quality

 

Value

 
4 Stars

Nice refrigerator.

Mawxray57 9/29/2024

I am extremely pleased with my purchase. I wish the temperature display on the outside reflected the inside temperature.
Originally posted on lg.com

Yes, I recommend this product

1 Stars

Terrible item

rdelintt 9/28/2024

Poor item. Broke down and had to replace 4 separate parts. One part had to be replaced twice in the same week
Originally posted on lg.com

No, I do not recommend this product

 Incentivized Review

Features

 

Quality

 

Value

 
5 Stars

Great features. Lots of room.

Snoo 9/26/2024

It is far superior than any refrigerator we owned in the past. It is very quiet when it runs. It has an excellent ice maker. We are very happy with it
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

3 Stars

Knida 9/24/2024

I bought my fridge in 2021 but didnt start using it until November 2021 when I moved into my home. It worked great until it fully stoped August 2024. In the midst of a hot summer.
Originally posted on lg.com

No, I do not recommend this product

 Incentivized Review

4 Stars

Good service

fridge_fixed 9/22/2024

The fridge stopped working only about 3 years after perchase it turns out the problem is the compressor. I contacted the LG and they sent technician to my home. The technician is very helpful and perfessional replaced the parts within just an hour and fix the problem. Id say the fridge isnt perfectly designed as it supposed to last longer but the service is good
Originally posted on lg.com

Yes, I recommend this product

1 Stars

Horrible

Carole Andreotti 9/18/2024

My experience has been horrible with the exception of my conversation with Andi yesterday. Ive had the run around and spent hours getting transferred. The stove for scratched. The refrigerator took two weeks to Phil. The technician took six hours to show up. I got bounced around from one person to another several times. Ill never buy LG again from Home Depot.
Originally posted on lg.com

No, I do not recommend this product

 Incentivized Review

Features

 

Quality

 

Value

 
1 Stars

I cannot recommend this product to anyone

andieleigh 9/18/2024

This review reflects my experience as of September 18 2024. I acquired this LG Refrigerator on November 30 2023 and have encountered numerous issues within just thirty days. The refrigerator section has been freezing food for over six months resulting in the disposal of countless spoiled items. My interactions with LG customer service have been particularly unsatisfactory they advised me to raise both the fridge and freezer temperatures beyond the recommended levels. After spending months on the phone and having a technician visit my home five times they have replaced the motherboard sensor and thermostat yet the problem remains unresolved. I am left feeling frustrated and let down by both the appliance and the company that claims to support it. I cannot recommend this product to anyone.
Originally posted on lg.com

No, I do not recommend this product

 Incentivized Review

Features

 

Quality

 

Value

 
1 Stars

It is nice and compact. It fit in the space i had.

Buck Bakshi 9/15/2024

The LG refrigerator i purchased was a very good choice
Originally posted on lg.com

No, I do not recommend this product

5 Stars

Excellent fridge repair service

sircol 9/13/2024

repairs for refridgerator done by lg technician was excellent
Originally posted on lg.com

Yes, I recommend this product

Features

 

Quality

 

Value

 
5 Stars

Fixing our fridge

Donna roldan 9/13/2024

They were very fast and helpful with all my questions
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

2 Stars

Bad Compressor Fridge only lasts for about 5-6 yr

TandM 9/12/2024

We bought this in 2018. The compressor started to fail about 4 1/2 years in and it was under the warranty. About a month ago the compressor started to go again LG mailed us a new one and we just had to pay for installation ~$600 but there apparently was a leak in the coils too so a week or two ago it started to leak and we had to buy a whole new fridge. Dont expect it to last long.
Originally posted on lg.com

No, I do not recommend this product

5 Stars

Spacious for the size quiet and gorgeous.

Jonathan N 9/11/2024

Much bigger feeling than the cubic feet would indicate. Well designed interior. Really like the drawer layouts. Overall very quiet.
Originally posted on lg.com

Yes, I recommend this product

5 Stars

Excellent Refrigerator

Great perfect 9/10/2024

Had the fridgefor over 3 weeks. It is outstanding quiet and efficient. Price was good and features are excellent
Originally posted on lg.com

Yes, I recommend this product

4 Stars

Poor service

Fred Mareb 9/9/2024

Unfortunately the compressor failed fortunately it was under warranty but LG took 3 weeks to service I had to buy another refrigerator very poor service
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

3 Stars

Didnt last long

Deeda44 9/9/2024

Only 3 years old and the compressor went and had to be replaced.
Originally posted on lg.com

No, I do not recommend this product

1 Stars

DO NOT PURCHASE

jbw51 9/7/2024

You must be kidding asking me to write a review The compressor has already had a direct short and it took 4 weeks to have it repaired. Be forewarned that this a common occurrence. Bad product bad service Thank God for the independent tech who did the repair.
Originally posted on lg.com

No, I do not recommend this product

 Incentivized Review

5 Stars

works

robepete3 9/7/2024

works as promised had an issue with the compressor
Originally posted on lg.com

Yes, I recommend this product

5 Stars

I like the LG services.

Roberto almazan 9/5/2024

I bought my refrigerator 4 years ago . I was not expecting was still insured. but was a great news it was insured. the technician was very friendly the guys who help me on the phone provide enough information . very glad to tall. insured my appliances is the best I can do. Thanks LG services.
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

1 Stars

Compressor out after 4 years of ownership

V Coleman 9/3/2024

I was very disappointed that the compressor went out only owning this refrigerator for 4 years. LG end up sending their tech out after I had already pd $95 to see how much repair charge was. It was over $1500 so I bought a mini fridge to store my insulin. Kim with VP did refund me $100 for loss of food but told me they couldnt refund me money I spent on buying the mini fridge because I bought it too soon. So was I supposed to let my insulin medicine go bad while I wait on their tech which was the following week. This is horrible customer service and tells me exactly that they dont care about customers.
Originally posted on lg.com

No, I do not recommend this product

 Incentivized Review

1 Stars

Not Built to Last

MH635 9/3/2024

This product is poor. At 5 years and 3 months it no longer freezes or maintains the proper fridge temperature. Initially the fridge froze food and beverages placed near the rear of the unit. Then the unit began to fail at cooling. A new compressor was installed in 12/23 as of July the freezer is broken ice is no longer being made and the fridge is not cooling properly. Would not purchase LG products again.
Originally posted on lg.com

No, I do not recommend this product

3 Stars

Solid compressor issue

Joshua Conrad 9/3/2024

I bought this refrigerator in the summer of 2020. Worked fine until the compressor randomly had an electrical issue about a month ago. LG worked hard to shorten our repair timeline and we had a working refrigerator back up and running quickly.
Originally posted on lg.com

No, I do not recommend this product

 Incentivized Review

1 Stars

Terrible ice maker durability.

Woodpecker 9/2/2024

The ice maker quit working I had purchased the extended warranty when I bought the refrigerator. It took five weeks before I finally got a technician to replace the icemaker and it turned out to be a 45 minute repair. I will never buy another LG product and absolutely will not waste my money on an extended warranty.
Originally posted on lg.com

No, I do not recommend this product

5 Stars

Awesome

Julz17 9/2/2024

I bought this refrigerator three years ago and I love all the features and I love the capacity.
Originally posted on lg.com

Yes, I recommend this product

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1 Stars

Poor customer service

jbw51 9/2/2024

We have had it for less than four years and we just had a new compressor installed because the original one had a dead ground. This is a frequent occurrence. Mine was under warranty and replaced with no charge but I had to wait four weeks. Unacceptable
Originally posted on lg.com

No, I do not recommend this product

1 Stars

Horrible problems

JRo22 9/1/2024

Horrible. After 13 months it started to freeze the food in my fridge. LG sent the claim to a local shop who replaced the inside back panels in the fridge and freezer along with the control panel on the back. It is STILL freezing food. Now they want to replace the evaporator coils and compressor which involves welding. This is a MAJOR disappointment and inconvenience and I will NEVER by anything LG again.
Originally posted on lg.com

No, I do not recommend this product

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5 Stars

Excellent product. Great features. Super quiet.

kennycap11 9/1/2024

Bought this a month ago and I no longer buy bottled water Ice maker is huge and the bottom freezer is amazing. Its also super quiet and looks beautiful in my kicthen.
Originally posted on lg.com

Yes, I recommend this product

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4 Stars

good quality and good price

Mackkdriver 8/31/2024

Ive always wanted the French door fridge. This one has been so good so far I feel like you have to really make sure to push the freezer shut or it doesnt seem to seal all the way.
Originally posted on lg.com

Yes, I recommend this product

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5 Stars

Great features

Joemitch 8/24/2024

Great refrigerator Bought in 2019. Excellent features and well worth the money
Originally posted on lg.com

Yes, I recommend this product

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5 Stars

LG is a good service company

K Wu 8/23/2024

I dont expect any appliance will working foreverthe product I use is LG refrigerator the refrigerator wasnt working in July 2024 . I called a local appliance repair company. I lost receipt but technician tell me LG follow manufactory date so I call LG customer service I am surprise LG let me have one time warranty service. I have no question about LG company service attitude I will conform continue use LG productors because I believed they services.
Originally posted on lg.com

Yes, I recommend this product

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5 Stars

Good Value / well built

Refrigerator King 8/23/2024

What can you say performs as good as it looks good value and well build like LG should Thanks
Originally posted on lg.com

Yes, I recommend this product

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4 Stars

I love the French doors and the freezer is great.

Dharzel 8/23/2024

I really liked my refrigerator. Other than some minor issues with the sturdiness of the plastic. But on August 8 the condenser went out and I lost a huge amount of food in the freezer But I have to say LG was very good about standing behind their product. It did take a while couple of weeks They sent a repairman out and he replaced it and it seems to be working great now.
Originally posted on lg.com

Yes, I recommend this product

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1 Stars

LG poor service

Jaimedlcruz 8/21/2024

First off LG customer service departments needs some serious restructuring and should focus on more of customer first approach. Weve had the unit 4 years the first issue happened 2 years ago with a faulty freezer door track. That was repaired no problem. 2nd issue was a faulty linear compressor and seals. This happened Aug 8thweve been waiting 2 weeks. Ive had to reach out to customer service so much it feels like a full-time job. I keep getting bounced around from Home Depots Extended warranty to LG customer parts and services to the service installer. Fyi the service installer received our parts from LG on Aug 10th but he told me they were waiting to install my parts until they confirmation from LG they would be reimbursed from LG. Even though I have an extended warranty the servicer asked me to provide a copy of my extended warranty which LG already has on file. When I called LG parts and services to confirm and request a service request number they said my RN# had already been closed by the servicer and parts and service and been completed. Well that was not the case LG parts and services said they would look into it 48 hours go by no word from LG or the installer... I called LG parts and services and said it was a mistake and service had been re-requested with the servicer. All this time my family has been living out of ice chests. So far Ive spent $150 on ice and $400 on take-out. I reached out yet again to the servicer SAKO and they said they were still waiting to hear back from LG even though I had connected them with LG and LG sent them an email stating along with an APN from LG that I had full coverage. The servicer replied back saying I talked to the wrong department at LG and they need to hear from LGs claim department. I mean what kind of service is this?? So I posted my issue on social media and instantly get their social rep contact me to schedule a call request with LGs presidential customer liaison We was kind enough to offer and recommend I take the $250 loss of food reimbursement while he looks into this matter. after I followed up with the presidential liaison two days later. The liaison said he got a hold of the servicer and the servicer would contact me to schedule the installation. Its been a 4 days still no word I gave up on messaging the installer because he has not returned any of my messages. The only resolution LG could offer seeing how its been documented that service was completed which it has not was to schedule with another servicer and start the entire process all over again or wait an additional 10 days unrepaired to qualify for a depreciated refund of $700.00. Well $700 buck doesnt pay for a new fridge I paid $1800 for and my waited time and resources. This whole process has been completely frustrating. And its concerning because we just purchased a new LG washer dryer from LOWES 2months ago and an LG TV from COSTCO 2 years ago. And I feel their a ticking time bomb and Im waiting for them to exploed...
Originally posted on lg.com

No, I do not recommend this product

 Incentivized Review

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5 Stars

Customer service

Joemitch 8/19/2024

My refrigerator compressor went bad and LG stepped up right away with a free replacement. Great service and very timely
Originally posted on lg.com

Yes, I recommend this product

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1 Stars

Failing after 14 months and hard to get help

CT67 8/19/2024

Where do I begin My compressor is going out after 14 mos. It was verified by a local repairman who no longer does warranty work on LG because their reimbursements take forerver. All reps except Angela were very unhelpful and lacked experience It seems as though no one else in the area does either until Angela seems to have found one. He comes on Aug 30 so well see. Im still very skeptical. What conerns me is that I have a failing compressor and possibly no one in the area who will fix it thereby making LGs 5 year warranty completely invalid for anyone in my area. If the repair indeed does happen it will help change my attitude toward LG and Im willing to upgrade my review. But it took me two weeks of callng regularly to fianally get someone out who may be able to fix it. Still the problem of a failing compressor after 14 mos. is really unacceptable especially after paying over 2100$. Its compounded by poor telephone customer service and chats online were also poor. Compounded again by a lack of repairmen in my area who will even touch warranty work on an LG refrigerator. If this fridge fails before Aug 30 and I have no fridte at all I will decide then how I will proceed but so far the whole process has turned me off on LG. Im hopeful you will now do something to regain my trust. I wish you would just at least replace it for free.
Originally posted on lg.com

No, I do not recommend this product

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